FairPoint losing customers in northern New England

FairPoint Communications saw its number of phone access lines fall a relatively modest 1.8 percent in northern New England in the first three months of the year even as subscribers experienced customer service, billing and e-mail problems.

FairPoint service under scrutiny

Problems with the transition from Verizon to FairPoint have raised questions about FairPoint’s ability to deliver services. We talk with FairPoint’s executive vice president, Jeff Allen, about the company’s operations in northern New England. Also, the legal implications of "sexting" and how lawmakers are trying to address the issue.