FairPoint losing customers in northern New England

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FairPoint Communications saw its number of phone access lines fall a relatively modest 1.8 percent in northern New England in the first three months of the year even as subscribers experienced customer service, billing and e-mail problems.

In its quarterly earnings report Tuesday, FairPoint said the number of residential and business access lines in Maine, New Hampshire and Vermont fell by 20,315, to just under 1.1 million.

The losses came as thousands of customers in Maine, New Hampshire and Vermont reported problems after FairPoint switched over from Verizon’s computer systems. FairPoint paid $2.3 billion for Verizon’s land lines in the three states.

For the quarter, FairPoint reported that it lost $8.8 million on $311.6 million in revenue.

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