Thousands of FairPoint Communications customers have lost e-mail service due to technical issues in the first days after FairPoint took over Verizon Communications’ telephone and Internet service in northern New England.
Customers with Verizon e-mail accounts were supposed to be switched over to FairPoint e-mail addresses beginning Saturday. But when the switch was made, many customers couldn’t set up new accounts.
Spokesman Jeff Nevins says extra workers were called to FairPoint’s customer service center Monday to handle the high call volume from customers seeking help.
FairPoint last year paid $2.3 billion for Verizon’s land lines in Maine, New Hampshire and Vermont. It has 285,000 customers in the three states who had Verizon e-mail addresses.