FairPoint gets 13,000 calls after e-mail problems

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FairPoint Communications received more than 13,000 calls in three days from people with e-mail problems after it took over Verizon’s land telephone and Internet service in northern New England.

Wayne Jortner of the Maine Office of the Public Advocate said FairPoint officials told him the company got about 6,000 calls Saturday, 4,500 Sunday and fewer than 3,000 Monday. That doesn’t count people who couldn’t get through because of busy signals.

Customers with Verizon e-mail accounts were supposed to be switched over to FairPoint e-mail addresses beginning Saturday. But when the switch was made, many customers couldn’t set up new accounts because of technical problems.

FairPoint spokesman Jeff Nevins said the company has added more representatives and telephone lines to help customers.

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