Verizon Wireless changes policy after delay in fatal 911 call

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Verizon Wireless is changing a policy following a delayed response to a 911 call in which a woman died, officials said.

It took police nearly two hours to respond to the home of Francine Morgan who was being beaten to death after she called 911 from her cell phone on August 2.

A spokesman for Verizon Wireless, says dispatchers will no longer have to fill out and fax a verification form to get a billing address for a caller when no address is on file.

Dispatchers will now be able to get the address by phone instead.

Officials say the 911 dispatcher trying to find Morgan was slowed by technical problems such as a busy signal when trying to fax a verification form.

Morgan’s 14-year-old son is charged with beating and shooting her to death.

Vermont State Police have not said if a faster response could have saved her life.

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