New Hampshire regulators will hold a hearing Friday to hear how FairPoint Communications plans to reduce customer complaints.
Fairpoint has been plagued with problems since it switched to its own computer system about two months ago, 10 months after buying Verizon’s landline telephone and Internet network in Maine, New Hampshire and Vermont. The New Hampshire Public Utilities Commission has heard more than 1,000 customer complaints so far this month.
Customers are having a hard time getting through to Fairpoint’s customer service, aren’t getting their bills on time and aren’t getting new services they ordered or needed repairs.
A Fairpoint spokesman says some systems probably won’t be up to speed until the end of June.